Refund policy

Return policy

We only accept returns for items that are defective upon delivery.

Customers are required to inspect their items at the time of delivery and confirm that they are in good condition before accepting them. Once an item has been accepted, it will be considered received in satisfactory condition.

For deliveries outside Nairobi, any defective item must be reported within 24 hours of receipt.

To be eligible for a return, you must provide proof of purchase, such as your receipt or order confirmation.

To request a return, please contact us via WhatsApp at +254 100 062 224

If your return request is approved, we will provide instructions on how to return the item and purchase a replacement item separately. Return shipping instructions will be shared once the return has been authorized.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds

We only exchange a defective item. Goods for goods exchange only.